Troy A. Gray
Strategic Marketing & Communications | Learning Development | Project Management
Results-driven professional and military veteran with a demonstrated history of translating strategy into execution. Expertise in developing high-impact marketing campaigns and training programs that enhance brand visibility, generate qualified leads, and accelerate sales growth. Skilled project manager adept at orchestrating cross-functional teams, managing agile workflows, and delivering complex digital solutions on time and within budget. A persuasive communicator skilled at engaging stakeholders at every level to exceed organizational goals.
Eager to apply a disciplined leadership approach and a commitment to excellence to a challenging new role.
“Let’s work together to achieve greatness.”
25 Years
YEAR OF EXPERIENCE
Troy A. Gray
Strategic Marketing | Communications | Learning Development | Project Management
Results-driven professional and military veteran with a demonstrated history of translating strategy into execution. Expertise in developing high-impact marketing campaigns and training programs that enhance brand visibility, generate qualified leads, and accelerate sales growth. Skilled project manager adept at orchestrating cross-functional teams, managing agile workflows, and delivering complex digital solutions on time and within budget. A persuasive communicator skilled at engaging stakeholders at every level to exceed organizational goals.
Eager to apply a disciplined leadership approach and a commitment to excellence to a challenging new role.
“Let’s work together to achieve greatness.”
Helped Fund 78,743 Projects in 30 Countries, Benefiting Over 7.6 Million People.
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MY Professional Experience
Tap or click each tab below to discover insights into my professional journey. A two page resume just cannot capture my professional experience.
AT&T, Marketing Manager
- Financial – Increased revenue while reducing annual marketing expenses by $2,000,000.
- Creative Agency – Built and led an in-house creative agency with a team of creative professionals (videographers, photographers, graphic designers, copywriters, UX/UI designers, etc.) and cut project production cost and time by 50%.
- Internal Communications – Wrote, designed, and published two (2) monthly newsletters with important information.
- Wrote and distributed critical notifications for inclement weather, process changes and updates, etc.
- Facilitated Monthly Lunch & Learn sessions to share important information to employees.
- Produced Quarterly Townhall meetings for our executives and leadership team.
- Training & Development – Created and delivered training content for our monitoring and customer support centers in Dallas, TX and Atlanta, GA. Created training courses for our field technicians nationwide. Training curriculum included instructor led and virtual training formats. Training content was LMS compliant. A few of the courses I designed and taught were:
- Using soft skills for customer satisfaction.
- Salesforce CRM training.
- Technical product training manuals.
- Multiple AT&T systems training courses (wireless networks, customer service, customer ordering systems, technician scheduling systems, etc.)
- External Communications – Designed and distributed customer emails to 400,000+ customers. Email content included sales, informative, educational, and marketing content. Wrote press releases when needed.
- Social Media – Managed all AT&T Digital Life Social Media accounts, responded to customer 7,000+ posts annually from the AT&T Forums, Facebook, Twitter, Etc.
- Website Maintenance – Maintained the AT&T Digital Life website, wrote articles and other content. Designed site attributes using SharePoint and HTML.
- UX/UI – Used current UX/UI methods and styles to keep our website cutting edge.
💼Division sold to Brinks Home Security
AT&T, Lead Project/Product Manager
• Coordinated with technical team leaders, directors, and company officers to successfully complete technical projects and product releases. Presented bi-weekly updates to the AT&T executive team.
• Project/product manager of quarterly software and firmware testing and updates for more than 400,000 Digital Life customers.
• Wrote technical operation and installation manuals for the new Digital Life system and devices.
🏆Promoted
AT&T, Training and Instructional Design Manager
• Created training content and conducted in-person 5-week long new hire and manager training in both Dallas and Atlanta for our Home Security & Automation system.
• Conducted training for AT&T Digital Life instructors, customer support agents, and monitoring center specialists responsible for responding to emergency alarms and dispatching police/medical/fire services.
• Managed lesson planning sessions and conducted performance reviews and coaching. I traveled extensively (60%) to complete the training of new employees to successfully launch AT&T’s Digital Life home automation and security system.
🏆Promoted
AGT Federal – Master Trainer & Content Writer
• Created technical training content and SOPs for U.S. Army Joint Incident Site Communications Capability (JISCC) system, which is built for emergency preparedness. I traveled worldwide to train Army units.
💼Company Sold
CPR Training Academy, Business Owner
- Operated a safety training company providing first aid and healthcare provider courses to medical professionals, law enforcement, and professionals.
- Hired and trained 300+ instructors and increased the company’s training volume to more than 10,000 successfully trained clients annually.
United States Army
I proudly served in the United States Army and earned multiple citations, badges and medals. I am an honorably discharged veteran.
- White House Communications Agency (WHCA)
o Top-Secret Security (SBI) Clearance). Direct Presidential support. - Pentagon Army Operations Center (AOC)
o Managed telecom operations - Battalion Signal Officer (4 companies/~400 soldiers)
o Responsible for secure communications for the battalion. Planned operations with brigade level officers.
Get In Touch
I just wanted to give you a heads up that I might be the perfect fit for the career opportunity at your company. I’m not just here to collect a paycheck, I genuinely want to contribute to your success! With my extensive experience and impressive track record, I’ll bring some serious value to the table.
Let’s chat and see how we can make magic happen together. Looking forward to hearing from you!